We want you to be happy with Brevona. This policy explains when you can get your money back and how to cancel. It is part of our Terms of Use.
1. Try it first, for free
Every new account starts with a free trial of 14 days, with no payment card needed. Nothing is charged during the trial and nothing is charged automatically when it ends.
2. Yearly plans: 14-day money-back guarantee
If you buy a yearly plan (Brevona Menu, Brevona Menu + POS, an extra Store or another add-on) and it is not right for you, ask for a refund within 14 days of your first payment for that plan and we will refund it in full. This applies once per business.
3. Renewals
- Plans renew automatically every year. We send a reminder by email before each yearly renewal.
- If you forgot to turn off renewal and have not used the renewed plan, ask within 7 days of the renewal charge and we will refund it in full.
- After that, renewals are not refundable, but you can turn off renewal so that you are not charged again.
4. Cancelling
- Turn off renewal at any time in your account under Settings → Subscription, or ask us to do it for you.
- Your plan stays active until the end of the period you have paid for. We do not give partial refunds for unused time, except as described in this policy or where the law requires.
- Your account, menus and data are kept after the plan ends, so you can come back later. To remove them, delete your account (see our Privacy Policy).
5. The Brevona Counter Set
The Counter Set is a hardware purchase: the devices are set up with your store and shipped to you. For this reason the 14-day money-back guarantee in section 2 does not apply to it, and devices cannot be returned because of a change of mind.
Damaged on arrival or missing items
- Check the parcel when it arrives. Tell us within 48 hours of delivery about damage in transit or missing items, with photos of the parcel and the devices.
- We replace the damaged or missing device at no cost to you, including shipping. If we cannot replace it, we refund it.
Faulty devices
- Every device has the manufacturer's warranty for 12 months from delivery. If a device stops working because of a manufacturing defect, contact us: we arrange the repair or replacement with the manufacturer, and refund the device if neither is possible.
- What the warranty covers and how a claim works is explained in our Hardware Warranty and Delivery Policy.
The software year
The first year of Brevona Menu + POS included in the set is refunded only together with the devices, when a set is refunded because it was damaged or faulty. After the first year, the yearly software renewal follows the renewal rules in section 3.
6. When refunds are not given
- Accounts closed for breaking our Acceptable Use Policy.
- Partial periods after the refund windows above.
- Counter Set devices returned for a change of mind, or damaged after delivery by accident, liquids, drops or misuse.
7. How to ask for a refund
Email support@brevona.com or message us on WhatsApp from the email address of your account, with the invoice number or the date of the payment. Approved refunds go back to the original payment method through Stripe. They usually reach your account within 5 to 10 working days, depending on your bank.
8. Chargebacks
If something is wrong with a payment, please contact us first; we will sort it out quickly. Opening a chargeback without contacting us may lead to the account being paused while the bank reviews the dispute.
9. Your legal rights
Brevona is sold to businesses. Where consumer protection laws apply to you anyway, nothing in this policy limits the rights they give you.