This policy covers the devices in the Brevona Counter Set: the tablet, the barcode and QR scanner, the receipt printer and their stands. It is part of our Terms of Use.
1. Ordering
- The Counter Set is ordered and paid for in your Brevona account under Settings → Subscription. You give the delivery address and a phone number for the courier there.
- The price shown at checkout includes the devices, setting them up with your store, and the first year of Brevona Menu + POS for one store. After the first year the software renews yearly at the price shown when you ordered.
- You can follow your order in the same place. We email you when it is paid and when it ships, with the tracking number.
2. Set-up before shipping
Before we ship, we install Brevona on the tablet, sign it in to your store, connect and test the scanner and the printer, and enter your menu if you asked us to. This is why we ask you to create your store and send us your menu as soon as you order.
3. Delivery
- We usually ship within 5 working days of payment, once your store is set up. Delivery times after shipping depend on the courier and the destination; we give you an estimate when we confirm the order.
- Customs duties and import taxes, where they apply, are paid by you unless we agree otherwise in writing. We tell you in advance if we know they apply to your country.
- Please make sure someone can receive the parcel at the address you gave. If a parcel comes back to us because of a wrong address or because nobody collected it, the cost of sending it again is yours.
- The devices become yours once paid for in full. Risk of loss or damage passes to you on delivery.
4. Damaged on arrival or missing items
Check the parcel when it arrives. If anything is damaged in transit or missing, tell us within 48 hours of delivery at support@brevona.com, with your order number and photos of the parcel and the devices. We replace the damaged or missing device at no cost to you, including shipping. If we cannot replace it, we refund it.
5. Manufacturer's warranty: 12 months
Every device has the manufacturer's warranty for 12 months from the delivery date against defects in materials and workmanship.
Covered
- A device that stops working, or does not work as it should, because of a manufacturing defect, in normal use.
Not covered
- Damage from accidents, drops, liquids, heat, power surges or misuse.
- Devices opened, modified or repaired by anyone other than the manufacturer or us.
- Normal wear and consumables: printer heads, paper rolls, batteries losing capacity, scratches and cosmetic wear.
- Problems caused by other software or apps installed on the tablet.
- Loss or theft.
6. Making a warranty claim
- Email support@brevona.com with your order number, the device, what is wrong, and a photo or short video if you can. Many problems (pairing the printer, scanner settings) are solved remotely, often the same day.
- If the device is faulty, we tell you where to send it and arrange the repair or replacement with the manufacturer. We cover the shipping for accepted warranty claims.
- If the device cannot be repaired or replaced, we refund it.
While a device is being repaired, Brevona keeps working on any other tablet, phone or computer with a web browser, and receipts can be printed from the browser.
7. Returns
Devices can be returned only if they arrive damaged or are faulty, as described above. Because each set is prepared for your store, we do not take back working devices because of a change of mind. See our Refund Policy.
8. Your legal rights
The Counter Set is sold to businesses. Where consumer protection laws apply to you anyway, nothing in this policy limits the rights they give you.